Cal Poly CIE SBDC Customer Service for Happier Clients
We know companies have their hands full building in-demand products and services while also trying to grow their customer base. This workshop will provide tips on how to serve your company's client base through a set of practical, low effort steps covering the entire customer journey to a delightful experience post-sale. This investment will help you scale beyond your current team to avoid a knowledge bottleneck that risks both employee and client satisfaction.
Christi Hale has spent her 30+ year career working in high-growth technology companies with a relentless commitment to customer delight and helping client-facing teams succeed. She currently serves as Director of Operations for Land Gorilla, a leading technology provider of construction loan management software.